stale Casino & Sportsbook Terms

When you access stale, you enter into a binding agreement with us governing your use of our platform, your account, and all transactions involving deposits, withdrawals, and betting activities. Our Terms outline what we require from you, what you can expect from us, and the procedures we follow when disputes arise or when jurisdictional restrictions apply.

We operate stale as a regulated gaming platform serving users in jurisdictions where local law permits. Our Terms are designed to protect both you and our platform by establishing clear rules around account opening, payment processing via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, bonus eligibility, and responsible account management. Every user of stale accepts these Terms by creating an account and continuing to use our services.

This document details your rights and obligations on stale, our settlement procedures for all market types (football, live-dealer, slots, esports), and the dispute resolution processes we follow. Read this carefully before opening an account or placing any bets.

Account Opening and Eligibility on stale

To open an account on stale, you must meet specific conditions. You must be at least the legal age of majority in your jurisdiction—typically 18 years or older. You must reside in a jurisdiction where we are permitted to offer our services. You must provide accurate personal information, including your full name, date of birth, phone number, and residential address. We verify all account information during onboarding and may request additional documentation to confirm identity.

When you join stale, you agree that the information you provide is truthful and complete. You are responsible for keeping your account credentials confidential. If you suspect unauthorized access or discover fraudulent activity on your stale account, contact our support team immediately. We do not hold you liable for unauthorized transactions once we are notified, but we do hold you liable for any activity that occurs before you report the compromise.

We reserve the right to close or suspend any stale account that we determine violates our Terms, engages in fraudulent behavior, or breaches applicable law. If we close your account, we return any remaining balance to your registered payment method within a standard processing window. We may also refuse to open new accounts for individuals who previously violated our Terms.

Deposits, Withdrawals, and Payment Processing

We accept deposits on stale via six major e-wallets—DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet—and four major banks through virtual-account transfers: mobile banking, local payment, online payment, and e-wallet. When you deposit, you authorize us to debit your payment account and credit your stale balance. E-wallet deposits typically settle within seconds; bank transfers settle within minutes during business hours. We hold your deposited funds in trust until you withdraw or use them for betting.

Your first deposit on stale may trigger account verification. We ask for basic identity information and may request a copy of your national ID or payment confirmation. Verification typically completes within one business day. Large deposits or unusual activity patterns may trigger additional verification or anti-fraud checks; we may delay fund availability until verification is complete.

Withdrawals from stale return to your original deposit method. If you funded via mobile banking, your withdrawal goes to local payment. If you used a online payment virtual account, funds return to your e-wallet account. We do not charge withdrawal fees, though your bank or e-wallet provider may apply their own transfer costs. Withdrawals are processed subject to standard verification windows. Most withdrawals complete within one business day; high-value requests or weekend/holiday withdrawals (Idul Fitri, Idul Adha, Imlek, Nyepi) may take longer due to bank processing.

Betting Rules and Market Settlement

On stale, we offer markets across football (Liga 1, Piala Indonesia, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports (Mobile Legends, Free Fire, PUBG Mobile). Each market type has specific rules governing bet placement, odds, and settlement.

We settle all bets based on official results published by the relevant governing body or our internal game systems. For football, we use results confirmed by the official league or tournament organizer. For live-dealer games, settlement is immediate upon round conclusion. For esports, we use official tournament records. If an official result is later corrected or a match is replayed, we settle bets according to the final official outcome.

We reserve the right to void, suspend, or cancel any bet if we detect fraud, market manipulation, or technical error. If we cancel a bet, we return your stake to your stale account balance. We do not pay odds on cancelled bets. If technical issues prevent bet placement or result in erroneous odds, we may void affected bets at our discretion.

Bonus and Promotional Terms on stale

We may offer bonus credits, deposit matches, or promotional incentives to new or existing accounts on stale. All bonus offers are subject to specific terms, including eligibility requirements, wagering thresholds, and time limits. We reserve the right to modify, suspend, or withdraw any bonus offer at any time without notice.

Bonuses are credited as account credits and must be wagered according to the specific promotion terms before you can withdraw them. If you withdraw before meeting the wagering requirement, the remaining bonus is forfeited. We do not guarantee any specific bonus amount or offer structure; all bonuses are discretionary.

Dispute Resolution and Contact

If you have a dispute regarding a bet, a settlement, or your account on stale, contact our support team with details of the issue. We investigate all disputes fairly and typically respond within one business day. If we find an error on our part, we correct your account balance. If we find no error, we explain our decision and the applicable rule.

Our support team is available in English and Indonesian. You can reach us via email, phone, or chat during standard business hours. If you remain unsatisfied after our response, you may escalate your dispute through our formal complaints process. We track all disputes and complaints to identify and prevent systemic issues on stale.

• Contact our support team with full details of your dispute
• We investigate and respond within one business day
• If unsatisfied, escalate through our formal complaints process
• We reserve the right to escalate disputes to third-party mediators if needed

Limitations and Governing Law

Our services on stale are available only in jurisdictions where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. By accessing stale, you represent that you are accessing our platform from a location where we are permitted to operate. You are solely responsible for verifying compliance with your jurisdiction's law.

These Terms are governed by the laws of the jurisdiction where stale operates. Any disputes arising from your use of stale shall be resolved through our dispute resolution process first, followed by escalation to third-party mediators or arbitration if necessary. You agree not to pursue litigation as a first remedy for disputes with stale.

Your Rights and Responsibilities on stale

By using stale, you accept full responsibility for your account and all transactions. You agree to follow all applicable laws and our Terms. You acknowledge that betting involves risk and that you may lose your deposit. You agree that we are not liable for external factors such as payment-system failures, internet outages, or third-party service issues that may affect your ability to access stale.

We commit to fair treatment, transparent rules, and secure handling of your personal and financial information. We process all deposits and withdrawals through verified payment channels (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and maintain industry-standard security practices. We keep detailed records of all your transactions on stale and make them available to you through your account history.

These Terms are effective as of the date you create your stale account and remain in effect as long as your account is active. We may update these Terms at any time. Material changes are notified via email or in-app notification. Continued use of stale after notification constitutes acceptance of updated Terms. If you do not accept an update, you may close your stale account.