stale Account & Payment FAQ

We provide several account-management tools in your stale dashboard. You can update your profile information, change your password, review your complete transaction history (deposits, withdrawals, bets, and settlements), and manage your linked payment methods. You can also view your account balance in real time, check the status of pending withdrawals, and review any active promotions. If you need to close your account temporarily or permanently, you can request this through your account settings. We do not offer automated account preferences or spending controls; if you wish to restrict your account activity, contact our support team to discuss options.

Our support team is available through your stale account dashboard. Log in and navigate to the Help or Support section to submit a ticket or start a live chat. We respond to support inquiries in English and Indonesian. Response times vary depending on the volume of requests, but we aim to address urgent issues (account access, payment problems, security concerns) within a few hours. For non-urgent questions, expect a response within one business day. You can also review our FAQ and Legal Notice pages for answers to common questions before contacting support. If you cannot access your account, use the password-reset link on the login page.

stale is available in jurisdictions where local law permits online gaming and sportsbook services. We serve users across Southeast Asia, including those based in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported regions. We do not offer our services in jurisdictions where online wagering is prohibited. When you open an account on stale, you represent that you are accessing our platform from a location where we are permitted to operate. We verify your location using your registered address and IP address. If we detect that you are accessing stale from a restricted jurisdiction, we may suspend your account. For clarity on whether stale is available in your specific location, contact our support team or review our Legal Notice.

Depositing via e-wallet, mobile banking, or local payment on stale is straightforward. Log into your account, navigate to the Deposit section, and select your preferred e-wallet. Enter the amount you wish to deposit and confirm. You will be redirected to the e-wallet app or website to authorize the payment. Once you approve the transaction in your e-wallet, the funds are transferred to your stale account immediately. Your account balance updates in real time. We also accept online payment, e-wallet, mobile banking, and bank transfers via local payment, online payment, e-wallet, mobile banking virtual accounts. Each payment method has the same straightforward flow: select the method, enter the amount, authorize in the payment app or bank portal, and the funds arrive in your stale account. If a deposit does not complete, the money remains in your e-wallet or bank account and you can try again.

Football bets on stale settle based on the official final result of the match. We use data from official league sources (Liga 1, Piala Indonesia, Champions League, Premier League, and other tournaments) to determine the outcome. Bets are settled within a few hours of the match ending, once the official result is confirmed. If a match is postponed or abandoned, bets are typically voided and stakes returned, unless the match is completed within a specified timeframe set by the league. We display settlement rules for each bet type (match winner, over/under, both teams to score, etc.) before you place the bet. If you believe a bet has settled incorrectly, contact our support team with your bet reference number and we will review it.

If your connection to a live-dealer game (blackjack, roulette, baccarat, Dragon Tiger) drops, your bets that were already placed before the disconnect are still valid and will settle according to the game outcome. If you were in the middle of placing a bet when the connection was lost, that bet may not have been registered. Log back into stale and check your account balance and bet history to see what was processed. If you believe a bet was lost due to a technical issue on our side, contact our support team with details of the time and game, and we will investigate. We maintain detailed logs of all game sessions and can verify what happened. Our live-dealer studios operate continuously, so you can rejoin a game at any time.

Esports bets on stale (Mobile Legends, Free Fire, PUBG Mobile) settle based on the official result announced by the tournament organizer or league. We use verified data sources to confirm match outcomes, map wins, and player statistics. Bets typically settle within a few hours of the match ending. If a match is postponed, cancelled, or rescheduled, bets are voided and stakes returned unless the match is completed within the specified window. We display settlement rules for each esports bet type before you place it. Esports markets can be more volatile than traditional sports due to technical issues or rule disputes, so we recommend reading the specific terms for each tournament. If you have a question about how a particular bet settled, contact our support team.

Yes. For many bets on stale, we offer a cash-out feature that allows you to settle your bet early for a calculated amount based on the current odds and match situation. The cash-out value changes in real time as the match progresses. If you choose to cash out, your bet is closed immediately and you receive the cash-out amount in your account. You cannot reverse a cash-out decision. Not all bets are eligible for cash-out; we display the cash-out option in your bet slip if it is available for that particular bet. Cash-out is useful if you want to lock in a profit or minimize a loss before the match ends. The cash-out amount is always shown before you confirm, so you know exactly what you will receive.

If you forget your password, go to the stale login page and click the "Forgot your password?" link. Enter your username or email address, and we will send you a password-reset link to your registered email. Click the link in the email and follow the instructions to create a new password. The reset link expires after one hour for security reasons. If you do not receive the email, check your spam folder or wait a few minutes and try again. If you still cannot reset your password, contact our support team and we will help you regain access to your account. For security, we will verify your identity before processing a password reset.

If you suspect that someone else has accessed your stale account, change your password immediately using the password-reset link on the login page. Then log into your account and review your recent activity, transaction history, and any bets placed. If you see unauthorized activity, contact our support team right away with details of what you observed. We will investigate and may temporarily freeze your account to prevent further unauthorized access. We will also review your transaction history to identify any fraudulent bets or withdrawals. If funds were withdrawn without your authorization, report it immediately so we can attempt to recover them. Going forward, use a strong, unique password and do not share your login credentials with anyone.

KYC stands for "Know Your Customer." It is a standard verification process that we use to confirm your identity and ensure that your account is not being used for fraud or money laundering. When you open an account on stale, we collect your name, date of birth, address, and contact information. Before your first withdrawal, we may request a copy of your national ID, passport, or other government-issued document. We use this information to verify that you are who you claim to be and that you are not on any sanctions list. KYC verification typically completes within one business day. Once verified, you can withdraw funds freely (subject to any transaction limits). We keep your verification documents secure and do not share them with third parties except where required by law.

Yes. We protect your personal data and payment information using industry-standard encryption and security practices. Your account password is hashed and never stored in plain text. All communication between your device and our servers is encrypted. We do not sell or share your personal data with third parties except where necessary to operate stale (such as payment processors and identity verification providers). We maintain detailed access logs and monitor for suspicious activity. We comply with data protection standards and conduct regular security audits. For full details on how we handle your data, please review our Privacy Policy. If you have specific security concerns, contact our support team.